Shipping
Poppy currently ships nationwide.
Standard rate:
Metro Manila: Php 150
Provincial: Php 200
How do I know if the item is on hand?
On hand items automatically shows the add to cart button when clicked.
Payment Options:
We accept payments through BDO/BPI/BPI Family Savings/Metrobank bank deposit (Online and OTC)
Money transfers through Palawan Express, LBC, Cebuana, GCash
Credit cards through Paypal
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days.
On hand items are shipped the next business day after payment.
Pre-orders usually take 1-3 weeks after payment. Don't worry! We keep you posted on your tracking number once your item's sent out so you can see the status of your order!
You’ll get a shipment notification email with a tracking number as soon as your package ships.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please send us a direct message on Instagram @shoppoppy_ !
Inventory
In circumstances that a sold out item is purchased, we will send you an e-mail as soon as it is brought to our attention.
Returns & Exchanges
Return Policy
We make sure your items are in good condition prior to shipping. However, in any case that you received a damaged / wrong item, please don't hesitate to contact us immediately via email at hello@shop-poppy.com with the following details:
- Name
- Order number
- Attached photos of damaged item
How long does it take to process a return/exchange?
For Returns & Exchanges, we ship the item as soon as they are available. Should you wish to apply for a refund, please reach us at hello@shop-poppy.com